Service Desk Officer

Country: Luxembourg

City: Luxembourg

Department: IT

Contract type: Permanent

Publication date: 6/21/2017

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Job description

Your role

•    Responsible for dealing with internal client queries on the phone or via email for internal application suite;
•    Respond to queries within SLA timescales;
•    Work with other team members to improve the Helpdesk processes and procedures;
•    First/Second level support for Office software and hardware incidents;
•    First level support for telecom and network incidents;
•    Handling and prioritizing IT incidents and requests received via telephone, email or Help Desk application;
•    Incident logging through the Help Desk application and managing/prioritizing workload;
•    Remote user administration.


Your profile

•    Similar experience as Call Centres/helpdesk agent;
•    Visible customer mind-set in verbal and non-verbal communication;
•    Good technical background;
•    Strong knowledge of Active Directory, Windows 7, Microsoft Office, Exchange;
•    Excellent communication skills;
•    Great appetite to learn business processes and corporate methodology;
•    Experience in an end user based environment;
•    Ability to diagnose the cause of problems and to provide effective solutions quickly;
•    Ability to work on own initiative under pressure;
•    Flexible, motivated and a determined team player.


LinkedIn: #LI-MB1

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