Account Officer - Finnish Market - Fixed term contract of 9 months

Country: Luxembourg

City: Luxembourg

Department: Partner & Client Services

Contract type: Fixed Term

Publication date: 9/11/2017


Job description

Your role:

  • Provide daily support to Partners, Clients and Sales colleagues
  • Handles daily workload in an accurate and timely manner meeting and exceeding where possible the Service Standards
  • Accurately and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management
  • Proactively follow up and monitor all transactions and queries received from both internal and external parties
  • Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk
  • Respect the planning established by your line manager in relation to business activities
  • Follow instructions and process information accurately and in a timely manner
  • Prioritise multiple tasks while remaining calm and positive under pressure
  • Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed
Your profile:
  • Experience of working within the Financial Sector with a minimum of 3 years’ experience, ideally within Private Banking or with Independent Financial Advisors
  • You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role
  • Take personal pride in delivering high quality service to internal and external clients
  • Good communication skills: being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner
  • Ability to listen to other opinions as well as being confident of your own and find balanced solutions
  • Be able and willing to look beyond the obvious and seek alternative solutions
  • Ability to work independently while keen to work as part of a team and assist colleagues
  • Willing to make the extra effort as required
  • Knowledge of Anti-Money Laundering regulations
  • Fluency in Finnish and English is a must, any other European Language is an asset
LinkedIn: #LI-MB1


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